Everything, wrapped around your network

SurroundNet is more than a CMDB. It layers cost, accountability, governance, planning, change, and procurement onto the infrastructure that runs your business — one source of truth, top to bottom.

Who it's for

One network? A network of networks? An MSP?

However your world is shaped, SurroundNet fits it — one organization, a parent overseeing many, or a managed-service practice looking after dozens. One platform, with the boundaries kept clean.

One network — a single, isolated environment for your estate.
A network of networks — parent organizations with child orgs and multiple instances, rolled up under one roof.
Managed service provider — run many customer tenants from a single fleet console.

Row-level data isolation keeps every organization strictly separated.
Consented managed support — customers grant and revoke your access on their terms.
Usage-based metering and billing across the fleet.

Cost of ownership

Total cost of operations and ownership

Know what every asset really costs — to buy, to run, and to replace. SurroundNet ties price, depreciation, and contracts to the assets themselves, so total cost of ownership is a number you can actually see.

Every configuration item attributed to a financial account.
Replacement cost from catalog MSRP; actual cost from what you last paid.
Depreciation calculated from real actuals, not guesses.

Contracts, support coverage, and warranties tracked against the assets they cover.
CAPEX vs OPEX treatment on the work that builds and maintains assets.
Cost rolls up by account, cost centre, project, and portfolio.

Ownership & accountability

Total ownership and accountability

Every asset, service, and decision has a name attached. SurroundNet closes the loop from the person who logs in to the service they own and the approvals they sign.

Services mapped to their owners, teams, and contacts.
Role-based access control down to page and function level.
Approvals recorded with who, when, and on what basis.

Full audit trail across changes, approvals, and access.
Delegation and alternate approvers for coverage.
Accountability from login → person → service → sign-off.

Lifecycle governance

Total process lifecycle governance

The disciplines that keep infrastructure trustworthy — built around the real assets, not bolted-on spreadsheets.

SOPs, runbooks, DRPs, and lessons-learned linked to the assets they govern.
SLAs with breach tracking and template-driven escalation ladders.
Fault and incident management tied to affected infrastructure.

Compliance rules and findings surfaced against the estate.
Work orders with test results and definition-of-done closure gates.
Ownership and stewardship controls on the documents that matter.

Planning & projects

Total planning and project management

Plan the work, fund it, and watch it land — with budgets and portfolios that see all the way down to the invoice line.

Budgets → portfolios (nestable) → projects → WBS, in one hierarchy.
Committed and actual spend rolled up from real POs and invoices.
Project governance: test plans, DRP, lessons-learned, affected users & services.

WBS templates so new projects start structured.
Health signals — budget vs committed vs actual — at every level.
Cascading drill-down from a portfolio to a single receipt.

Change & cost control

Total change management and cost control

Change with confidence. Every change is planned, approved, scheduled, and costed — and the money is controlled before it's spent.

Guided change lifecycle with approvals and post-implementation review.
Maintenance and outage windows scheduled straight from the change.
Change → project → work order → WBS linkage in one thread.

Threshold- and role-based approval routing with cascading sign-off.
Committed spend checked against budget before it's incurred.
An emergency-change path for when speed matters.

Procurement

Total procurement cycle

From purchase order to received asset to paid invoice — the whole cycle, matched and traceable at the line level.

Purchase orders with line-level project and WBS attribution.
Goods receipt and true three-way match: ordered ↔ received ↔ invoiced.
Invoice-line matching with variance flags.

SKU and BOM catalog with pricing history.
Received serial numbers registered as tracked assets, ready for discovery.
Customer AR invoicing and MSP charge-back.

Continuous improvement

Process maturity through continuous feedback and improvement

The platform improves the way your operation should — a closed loop from feedback to backlog to shipped improvement.

In-app feedback capture from the people doing the work.
A backlog pipeline that turns feedback into planned work.
Release notes that record what shipped and why.

Feedback → backlog → release, linked end to end.
Executive dashboard with KPIs, trends, and drill-down.
A measurable maturity loop — not a one-time deployment.

The right deployment

Run SurroundNet where your security posture requires — in the cloud, on your own metal, or fully disconnected.

Azure SaaS, on-premises, or fully air-gapped and isolated.
Signed, per-CI licensing tied to your organization.
Secure by design — Key Vault secrets, managed identity, passwordless data access.

White-label and OEM branding for partners.
Scales by configuration-item count as your estate grows.
Data residency and isolation on your terms.

The source of truth

It all rests on one accurate, living record of everything on your network — discovered automatically and kept current.

Complete CI inventory across every device and service class.
Built-in network scanning (NativeScan) and SNMP walks — devices, interfaces, and CDP/LLDP topology.
Imports from Cisco DNA Center, Prime, and SolarWinds, merged safely with what's already known.
A lightweight connector for segmented, remote, or customer networks.

Endpoint-on-port and wireless-client mapping — know what's plugged in where.
IPAM, VLANs, VRFs, and network zones with exposure reporting.
Relationships and dependencies for real blast-radius analysis.
Unmanaged and rogue-device detection for shadow-IT review.

See it on your own infrastructure

A working demo, tailored to how your organization actually runs.

Request a demo